Why does the cookie overlay keep reappearing?

If you're noticing that the cookie consent overlay keeps reappearing during your Useberry test, it’s likely due to cookie storage restrictions on the tested website.

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🔍 Why This Happens

In some cases, cookies cannot be stored properly due to:

• Strict security settings on the tested domain

• Third-party script restrictions

• Browser or privacy extensions blocking cookie access

When cookies fail to save, the overlay will continuously reappear, as the user's consent status isn't recorded.

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How to Resolve It

Here’s what we recommend:

1. Add the Useberry Snippet
   Embed our tracking snippet directly into your website’s code.

2. Whitelist Useberry Domains
   Make sure to whitelist *.useberry.com in your website’s Content Security Policy (CSP) or cookie management tool.

3. Test Again
   After applying the changes, run your study again to verify that the cookie overlay behaves as expected.

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💡 Tip: If your site uses a cookie banner platform (e.g., Cookiebot, OneTrust), make sure Useberry scripts are allowed to execute before cookie consent is given—or include our domain in your “necessary” cookie list.

Still experiencing issues? Reach out to our support team and we’ll help troubleshoot further.